Customer Service

We are the manufacturers and suppliers of Dental Instruments, Beauty Care Instruments, Jewellery and Watch making Tools, Orthopedic Instruments and Veterinary Instruments all over the world.


Mission / Aim:
Our mission is to continue to feed the world and its customers by providing highest quality products. Our aims to get a lead in the International market of high quality products by satisfying the needs of the customers and to innovate and deliver the best possible product to our customers and to safeguard and promote the interest of all the stockholders.


Products Quality
What sets our Products apart from the competition?
Our products are different from others in the following manner.



They will comply the exact specification provided by the customer.


Our products always perfect for the function they are made for.



We carry out all the necessary tests, inspections and process control activities to ensure that there is no problem with the products. We will also give the technical specifications to improve the confidence of the customer.


We give our customer the guarantee that our Products are reliable in use even after using it up till extended period of time.
Our Products will perform their function efficiently more than any other product of similar nature in the market. Where our Products are made are made? All the Products are made in our own facility by the workers who are best in their workmanship, and commitment.



Our policy is first come first serve. We always do work for the total satisfaction of the customer with the supply of our full guaranteed quality products at most competitive prices and in time delivery services. We wish to mention that satisfaction of our valued buyers over our products is our asset in fact.

M.Fazal Karim & Co is also a child labor free organization. The managements is strictly prohibits the use of child labor in the production of its all sort of products and carrying most modern machines for  M.Fazal Karim & Co in all type of departments to meet the current and potential demand of its customers.


We try our level best to improve our existing line and also introduce new products.







Our products are warranted against defects for 3 years from the date of purchase. If purchased instruments found defective in design or malfunction, we will replace the instruments at no charge. However, replacement will not be given if purchased instruments are defective as result of misusing or mishandling, improper cleaning storage or preservation.

Delivery Period:

Delivery time depends upon the volume of order (quantities) and kind of instruments, however for all regular items we keep sufficient inventory levels and therefore time does not exceed 6 week for such products.
For special instruments, delivery time depends upon different factors according to the type of instrument and can be communicated after having all sorts of necessary information from customer.


Delivery of Orders:
We always try to dispatch the orders in time (according to confirmed delivery time to customer).Prices
We shall quote you prices on FOB basis as well as on C&F basis according to customer request.



All M.Fazal Karim & Co instruments can be ordered through our principle office directly, who will also ensure that your requirements are fulfilled before shipping your order.  You can contact us directly at following numbers:


Fax :   

M.Fazal Karim & Co Customer Care Staff will be glad to provide you with any information and assistance you require.

Instruments Care:
  1. Use instruments only for the purpose they were designed for.
  2. Handle instruments gently - avoid bouncing, dropping or overstraining.
  3. Soak instruments in Haemosol etc. to loosen blood and soil from box locks, ratchets, hinges etc. Clean instruments immediately after use to prevent blood and other debris from drying on to the surface. Blood causes a stain which is difficult to remove, and saline solution is highly corrosive to stainless steel.
  4. Rinse all cleaning residue thoroughly off the instrument. 
  5. Use distilled or dematerialized water only for washing and rinsing as well as for sterilizing, along with a nylon brush, nylon pot scrubber and low-sudsing,  near-neutral detergent (pH 7-a). Normal tap water will leave deposits on the instruments due to the high mineral content. 
  6. Do not use steel wool, wire brushes, highly abrasive cleaners or detergents with a high pH (B-9) as this will damage the passive layer or skin of your instrument. The so-called passivation process during manufacturing forms a thin protective film on the surface of the stainless steel instrument. Through constant use and repeated processing an instrument will actually passivate itself. Older instruments are well protected by a tough layer of passivation as a result of hundreds of washings, dryings and sterilizations. 
  7. Keep box locks and ratchets open when cleaning and sterilizing instruments.  Disassemble all instruments with removable parts. 
  8. Immediately after cleaning dip instruments in a water-soluble lubricant such as Instrument Milk, Preplube etc. Do not rinse or wipe off - the protection film of the lubricant should remain on the instrument throughout sterilization and storage. If ultrasonic cleaning methods are used it is essential to lubricate with Instrument Milk.  Keep box locks, ratchets, hinges and serrations Free of any debris. If substances are allowed to build up in the box lock the instrument will become stiff and be subjected to misalignment and cracking. 
  9. Thoroughly dry the instruments before wrapping them. Any remaining moisture, particularly in the box locks, hinges and crevices may result in corrosion. 
  10. Make sure your reusable instrument wrappers are rinsed thoroughly to remove all residues of the detergents used for laundering, otherwise staining or corrosion might occur during steam sterilization. 
  11. Never mix stainless steel instruments with instruments of dissimilar material (carbon steel, copper, brass, aluminum). If a plated instrument is chipped or peeled an electrolytic action will carry particles from the exposed metal on to the surface of the stainless steel instrument. To eliminate problem replace all plated instruments with stainless steel, if possible. 
  12. Never put stainless steel instruments and plated instruments together in the ultrasonic cleaner, as electrolysis will cause corrosion or etching on the stainless steel instruments. 
  1. Avoid contact corrosion. Always keep stained or corroded instruments away from impeccable stainless steel instruments. 
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